CUSTOMER CARE HOURS
Mon-Fri 9AM - 6PM CST
RETURN POLICY UPDATE PLEASE READ!
(As of March 2020 DUE TO COVID-19 WE WILL NOT BE ACCEPTING RETURNS OR EXCHANGES).
**PLEASE READ CAREFULLY OVER OUR ITEMS DESCRIPTION, AS SOME ITEMS CONTAIN NO STRETCH**
All items are thoroughly inspected before leaving our warehouse, our company will not send customers any damaged items. PLEASE NOTE THAT ANY SALE OR DISCOUNTED ITEMS ARE FINAL SALE!
(Any custom looks are FINAL SALE)
Please email us FIRST if there’s a problem with your product. Please DO NOT return or send any merchandise to our warehouse without speaking to someone from our sales team and receiving certified confirmation. Kay&Co will not be responsible for any lost or stolen packages sent to us without acknowledgement. Once approved by a sales representative, we will provide you with a return address or label to send your package. Any packages returned to our warehouse without notice or approval will be refused. Please note that the customer is responsible for any and all return shipping costs.
All orders are processed, verified, and shipped within 2-3 business days or sooner.
We are NOT responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.
NO RETURNS ON ANY SWIMWEAR, BODYSUITS, LEGGINGS, WHITE ITEMS, OR ACCESSORIES. (NO EXCEPTIONS)